Landline No. - 011 - 28755842

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Diamonds for Everyone

Return Policy

To ensure that you are completely satisfied with your purchase, we offer you a 30 days money back guarantee. You may return the diamonds & diamond jewelry for a full refund or exchange within 30 days following the purchase date of your order.

Send us an email to ps@djewels.org to obtain a return authorization number.

Secure your item and all of the original packing materials, including return form, packing slip, and the diamond certificate if appropriate.

Send the package by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges Djewels will not be responsible for items lost or damaged while shipping back to company.

If you receive a damaged or defective item, contact our company within 5 business days of receipt at +91-11-32510842, +91-98735 01800. Please provide name, e-mail address, phone number, item number and order number from your original invoice provided with your shipment. The Djewels will make every reasonable effort to replace the item in shortest span of time. We will compensate the shipping charges if the item was damaged in shipping to customer.


Value Calculation of Jewellery Returned within 30 Days

1. No making, no labour charges, No VAT deducted.
2. Rate of gold is calculated based on the prevailing gold rate.

The 30 day return offer is void if

1. The jewellery tag is removed / tampered with
2. There are visible signs of usage, damage or tampering the item.
3. Original Bill of the jewellery item bought is not available.
4. The Order is of Customized Jewellery.


Value Calculation after 30 Days and on Customized Orders

1. Rate of gold calculated on the basis of Current Rate.
2. Making Charges, Labour Charges and VAT Deducted.

 

Calculation of Return Value on Certified Diamonds

The Diamond can be re - stocked for a fee of 4% of the diamond.

 

For eBay customers

Your satisfaction is very important to us. We assure you that you will be happy dealing with us. We charge 25 % re-stocking fees, if the article is refunded. The article must be returned to our office within 7 days of purchase, in original condition. Any handling fees: Shipping, Insurance & Others will not refunded. We will take back the jewelry if you are not satisfied within 10 - 12 days of the receipt of jewelry. Items should be in its original condition. We do not reimburse the return shipping cost.


Djewels stands behind product quality and your satisfaction with a lifetime exchange facility for all our products. Anytime you can exchange your Diamond Jewelry with the new ones and just 10% exchange charges will be levied upon.

In case of any eventuality or cash needs you can always sell your Diamond Jewelry to our authorized Jewelry Shops. Only 20% of the MRP will be deducted. Do remember to bring your purchase bill and warrantee card along.

We provide lifetime warranty on our products against manufacturer's defects. All kind of warranties are immediately void if Jewelry is found in damaged or altered condition or of work other than a inspection, polishing, or cleaning is performed by an unauthorized entity.

You can do an exchange or refund on any product that you bought within 30 days. Please send us the item with a copy of your receipt and we will arrange a refund back to your credit card after deducting actual Administrative and Shipping charges.

Djewels also provides Life Long Warranty on all Djewels jewelry from any manufacturing defect.


There are a few options on how you can pay us. Credit card such as Visa, Master Card. Direct deposit in our bank account - please contact us on +91-11-32510842, +91-98735 01800 Personal Cheque - please don't forget to write your full name, address, telephone number and signature at the back of the cheque. The cheque has to clear before we dispatch your order.

It will take 8 to 11 working days for manufacturing a requisite custom made order and another 4-5 days actual time taken by the Shipping Company to deliver the goods at your door step.

 

We are very proud to offer a lifetime warranty on all our Diamond Jewelry collections.

 

 

 

 

 

 

 

 

 

 

 

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